Cannot create a new map

Luigi said...
I can not create a new map. when I click on new map and after inserting the name and the description, I click on ok but it goes back and crashes. Can you help me? I am interested in your software so much.
Thank you.

José Carlos said...
The same problem with me, can´t creat a new map. I insert the name, and click on ok and nothing

Animaps said...
Hi Jose and Luigi,

Normally when you click on ok after creating a map, the dialog disappears and the 'create' section on the left hand side is shown, with the name of your map. At this point you can add markers, images etc.

If this is not what you are seeing can you please tell us what browser you are using andmore details about how it crashes?

Thanks,

Support

Luigi said...
I used chrome, but when I click on OK the dialog box does not disappear

José Carlos said...
Hi,

I used firefox, and get the same problem. When I click on OK the dialog box does not disappear

In my Firefox 4.0.1 (Italy), using Firebug 1.7.2, I have this error when click in OK button:

Code:

Mon Jul 04 16:44:49 GMT+200 2011 com.google.gwt.logging.client.LogConfiguration
SEVERE: One or more exceptions caught, see full set in UmbrellaException#getCauses
com.google.gwt.event.shared.UmbrellaException: One or more exceptions caught, see full set in UmbrellaException#getCauses
at Unknown.hc(Unknown Source)
at Unknown.fm(Unknown Source)
at Unknown.hm(Unknown Source)
at Unknown.Fl(Unknown Source)
at Unknown.Pm(Unknown Source)
at Unknown.di(Unknown Source)
at Unknown.Rm(Unknown Source)
at Unknown.an(Unknown Source)
at Unknown.U4(Unknown Source)
at Unknown.anonymous(Unknown Source)
at Unknown.wc(Unknown Source)
at Unknown.zc(Unknown Source)
at Unknown.anonymous(Unknown Source)
at Unknown.anonymous(Unknown Source)
Caused by: java.lang.IllegalArgumentException: null
at Unknown.XQc(Unknown Source)
at Unknown.$d(Unknown Source)
at Unknown.ivb(Unknown Source)
at Unknown.jvb(Unknown Source)
at Unknown.jkc(Unknown Source)
at Unknown.Qoc(Unknown Source)
at Unknown.Di(Unknown Source)
at Unknown.Rl(Unknown Source)
at Unknown.Fl(Unknown Source)
at Unknown.Pm(Unknown Source)
at Unknown.di(Unknown Source)
at Unknown.Rm(Unknown Source)
at Unknown.an(Unknown Source)
at Unknown.U4(Unknown Source)
at Unknown.anonymous(Unknown Source)
at Unknown.wc(Unknown Source)
at Unknown.zc(Unknown Source)
at Unknown.anonymous(Unknown Source)
at Unknown.anonymous(Unknown Source)
_.cM={60:1,61:1,114:1,119:1,120:1};_=P....gC=function OZ(){return ry};_.cM={};

Hope this can help you (sorry for my english).

Bye

Thanks very much Sergio, that's very helpful.

An hour ago Animaps was updated with a minor release (v1.0.6) which included some small changes to the New Map dialog. It may not have fixed the problem but it should now provide some more information about the problem.

Please try again and let us know if it is fixed, or if there is any new information shown.

Thanks

Support

I have firefox 5.0, Ubuntu 10.10, Italy

Please try again and let us know if it is fixed, or if there is any new information shown.

Now it's open an error window with this message:

Code:

Please report to support@animaps.com:
java.lang.IllegalArgumentException

null

Bye

I can't save or open playback. Also, my saved maps were lost when I logged out (although they still work - they're just not accessible.)

The error message is:

Error: Server Error
The server encountered an error and could not complete your request.

If the problem persists, please report your problem and mention this error message and the query that caused it.

pcain,

Can you please send the email address you used to register to support@animaps.com and we will take a look.

Support

The forum dont accept links
Please Admin delete the other 2 entrys
the screenshot from the java error
imageshack.us/photo/my-images/829/errorud.jpg

Now you see this log when I click on ok

Please report to support@animaps.com: java.lang.IllegalArgumentException

null

Unknown.xRc(Unknown Source)
Unknown.me(Unknown Source)
Unknown.Ivb(Unknown Source)
Unknown.Jvb(Unknown Source)
Unknown.Lkc(Unknown Source)
Unknown.qpc(Unknown Source)
Unknown.Ri(Unknown Source)
OK

Now give me this error :

Code:

Error creating map 6
   
   
Please report to support@animaps.com: com.google.gwt.core.client.JavaScriptException

(TypeError): b is null stack: Xwc(null,true)@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:3570 mkc()@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:5048 Toc([object Object])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:5048 Di([object Object])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:5030 Rl([object Object],[object Object])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:4619 Fl([object Object],[object Object])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:4203 Pm([object Object],[object Object])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:2065 di([object MouseEvent],[object Object],[object HTMLAnchorElement])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:3837 Rm([object Object],[object MouseEvent])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:3654 an([object MouseEvent])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:5030 U4([object MouseEvent],[object HTMLAnchorElement],[object Object])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:3405 ([object MouseEvent])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:4934 wc((function (b) {var c, d = this;while (d && !(c = d.__listener)) {d = d.parentNode;}d && d.nodeType != 1 && (d = null);c && Z5(c) && U4(b, d, c);}),[object HTMLAnchorElement],[object Arguments])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:2615 zc((function (b) {var c, d = this;while (d && !(c = d.__listener)) {d = d.parentNode;}d && d.nodeType != 1 && (d = null);c && Z5(c) && U4(b, d, c);}),[object HTMLAnchorElement],[object Arguments])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:4277 ([object MouseEvent])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:3415 fileName: http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html lineNumber: 3570

Unknown.Xwc(Unknown Source)
Unknown.mkc(Unknown Source)
Unknown.Toc(Unknown Source)
Unknown.Di(Unknown Source)
Unknown.Rl(Unknown Source)
Unknown.Fl(Unknown Source)
Unknown.Pm(Unknown Source)
Unknown.di(Unknown Source)
Unknown.Rm(Unknown Source)
Unknown.an(Unknown Source)
Unknown.U4(Unknown Source)
Unknown.anonymous(Unknown Source)
Unknown.wc(Unknown Source)
Unknown.zc(Unknown Source)
Unknown.anonymous(Unknown Source)
Unknown.anonymous(Unknown Source)

Thanks for this continued assistance. We have not replicated the error yet so at the moment are reliant on your reports to narrow down our search.

We are working hard to remove this frustrating issue.

Support

Hi everybody.
I try to create a new map but it doesn't create it.
Tryed several different map names, but no solution.
I was using Firefox 3.6.1.3 then I updated to Firefox 5.0 and nothing changed.

My country is Italy.
Please, let it works because looking on tutorials seems to be a really great tool!!!

Thanks.
Big

Hi everybody.
I try to create a new map but it doesn't create it.
Tryed several different map names, but no solution.
I was using Firefox 3.6.1.3 then I updated to Firefox 5.0 and nothing changed.

My country is Italy.
Please, let it works because looking on tutorials seems to be a really great tool!!!

Thanks.
Big

The error was replicated and a minor release of Animaps occurred an hour ago which hopefully has removed this issue.

Can someone that was having this issue please test it and post here if they see an improvement?

Thanks

Support.

Ok! Now it works!
Thank you!

Luigi

That's great news, thanks for checking Luigi.

That was a tough one!

Perfect, well done.
It works.

Thanks everybody.