Cannot create a new map

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Cannot create a new map

Post  Admin on Mon Jul 04, 2011 5:51 am

Luigi said...
I can not create a new map. when I click on new map and after inserting the name and the description, I click on ok but it goes back and crashes. Can you help me? I am interested in your software so much.
Thank you.

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Re: Cannot create a new map

Post  Admin on Mon Jul 04, 2011 5:52 am

José Carlos said...
The same problem with me, can´t creat a new map. I insert the name, and click on ok and nothing Sad

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Re: Cannot create a new map

Post  Admin on Mon Jul 04, 2011 5:53 am

Animaps said...
Hi Jose and Luigi,

Normally when you click on ok after creating a map, the dialog disappears and the 'create' section on the left hand side is shown, with the name of your map. At this point you can add markers, images etc.

If this is not what you are seeing can you please tell us what browser you are using andmore details about how it crashes?

Thanks,

Support


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Re: Cannot create a new map

Post  Admin on Mon Jul 04, 2011 5:53 am

Luigi said...
I used chrome, but when I click on OK the dialog box does not disappear


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Re: Cannot create a new map

Post  Admin on Mon Jul 04, 2011 5:53 am

José Carlos said...
Hi,

I used firefox, and get the same problem. When I click on OK the dialog box does not disappear

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Re: Cannot create a new map

Post  Sergio on Tue Jul 05, 2011 1:57 am

In my Firefox 4.0.1 (Italy), using Firebug 1.7.2, I have this error when click in OK button:

Code:
Mon Jul 04 16:44:49 GMT+200 2011 com.google.gwt.logging.client.LogConfiguration
SEVERE: One or more exceptions caught, see full set in UmbrellaException#getCauses
com.google.gwt.event.shared.UmbrellaException: One or more exceptions caught, see full set in UmbrellaException#getCauses
at Unknown.hc(Unknown Source)
at Unknown.fm(Unknown Source)
at Unknown.hm(Unknown Source)
at Unknown.Fl(Unknown Source)
at Unknown.Pm(Unknown Source)
at Unknown.di(Unknown Source)
at Unknown.Rm(Unknown Source)
at Unknown.an(Unknown Source)
at Unknown.U4(Unknown Source)
at Unknown.anonymous(Unknown Source)
at Unknown.wc(Unknown Source)
at Unknown.zc(Unknown Source)
at Unknown.anonymous(Unknown Source)
at Unknown.anonymous(Unknown Source)
Caused by: java.lang.IllegalArgumentException: null
at Unknown.XQc(Unknown Source)
at Unknown.$d(Unknown Source)
at Unknown.ivb(Unknown Source)
at Unknown.jvb(Unknown Source)
at Unknown.jkc(Unknown Source)
at Unknown.Qoc(Unknown Source)
at Unknown.Di(Unknown Source)
at Unknown.Rl(Unknown Source)
at Unknown.Fl(Unknown Source)
at Unknown.Pm(Unknown Source)
at Unknown.di(Unknown Source)
at Unknown.Rm(Unknown Source)
at Unknown.an(Unknown Source)
at Unknown.U4(Unknown Source)
at Unknown.anonymous(Unknown Source)
at Unknown.wc(Unknown Source)
at Unknown.zc(Unknown Source)
at Unknown.anonymous(Unknown Source)
at Unknown.anonymous(Unknown Source)
_.cM={60:1,61:1,114:1,119:1,120:1};_=P....gC=function OZ(){return ry};_.cM={};

Hope this can help you (sorry for my english).

Bye

Sergio
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Re: Cannot create a new map

Post  Admin on Tue Jul 05, 2011 3:24 am

Thanks very much Sergio, that's very helpful.

An hour ago Animaps was updated with a minor release (v1.0.6) which included some small changes to the New Map dialog. It may not have fixed the problem but it should now provide some more information about the problem.

Please try again and let us know if it is fixed, or if there is any new information shown.

Thanks

Support

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Re: Cannot create a new map

Post  angeloal on Tue Jul 05, 2011 3:25 am

I have firefox 5.0, Ubuntu 10.10, Italy

angeloal
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Re: Cannot create a new map

Post  Sergio on Tue Jul 05, 2011 4:13 am

Please try again and let us know if it is fixed, or if there is any new information shown.

Now it's open an error window with this message:

Code:
Please report to support@animaps.com:
java.lang.IllegalArgumentException

null

Bye

Sergio
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Re: Cannot create a new map

Post  pcain on Tue Jul 05, 2011 6:21 am

I can't save or open playback. Also, my saved maps were lost when I logged out (although they still work - they're just not accessible.)

The error message is:

Error: Server Error
The server encountered an error and could not complete your request.

If the problem persists, please report your problem and mention this error message and the query that caused it.

pcain
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Re: Cannot create a new map

Post  Admin on Tue Jul 05, 2011 9:46 am

pcain,

Can you please send the email address you used to register to support@animaps.com and we will take a look.

Support

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Re: Cannot create a new map

Post  Jose Car on Tue Jul 05, 2011 10:06 am

The forum dont accept links Sad
Please Admin delete the other 2 entrys
the screenshot from the java error
imageshack.us/photo/my-images/829/errorud.jpg

Jose Car
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error log

Post  Luigi on Tue Jul 05, 2011 8:26 pm

Now you see this log when I click on ok

Please report to support@animaps.com: java.lang.IllegalArgumentException

null

Unknown.xRc(Unknown Source)
Unknown.me(Unknown Source)
Unknown.Ivb(Unknown Source)
Unknown.Jvb(Unknown Source)
Unknown.Lkc(Unknown Source)
Unknown.qpc(Unknown Source)
Unknown.Ri(Unknown Source)
OK

Luigi
Guest


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Re: Cannot create a new map

Post  Jose Car on Wed Jul 06, 2011 3:38 am

Now give me this error :
Code:
Error creating map 6
   
   
Please report to support@animaps.com: com.google.gwt.core.client.JavaScriptException

(TypeError): b is null stack: Xwc(null,true)@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:3570 mkc()@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:5048 Toc([object Object])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:5048 Di([object Object])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:5030 Rl([object Object],[object Object])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:4619 Fl([object Object],[object Object])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:4203 Pm([object Object],[object Object])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:2065 di([object MouseEvent],[object Object],[object HTMLAnchorElement])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:3837 Rm([object Object],[object MouseEvent])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:3654 an([object MouseEvent])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:5030 U4([object MouseEvent],[object HTMLAnchorElement],[object Object])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:3405 ([object MouseEvent])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:4934 wc((function (b) {var c, d = this;while (d && !(c = d.__listener)) {d = d.parentNode;}d && d.nodeType != 1 && (d = null);c && Z5(c) && U4(b, d, c);}),[object HTMLAnchorElement],[object Arguments])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:2615 zc((function (b) {var c, d = this;while (d && !(c = d.__listener)) {d = d.parentNode;}d && d.nodeType != 1 && (d = null);c && Z5(c) && U4(b, d, c);}),[object HTMLAnchorElement],[object Arguments])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:4277 ([object MouseEvent])@http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html:3415 fileName: http://www.animaps.com/edit/3F85EB25609E17D304A65651F5C1B5FF.cache.html lineNumber: 3570

Unknown.Xwc(Unknown Source)
Unknown.mkc(Unknown Source)
Unknown.Toc(Unknown Source)
Unknown.Di(Unknown Source)
Unknown.Rl(Unknown Source)
Unknown.Fl(Unknown Source)
Unknown.Pm(Unknown Source)
Unknown.di(Unknown Source)
Unknown.Rm(Unknown Source)
Unknown.an(Unknown Source)
Unknown.U4(Unknown Source)
Unknown.anonymous(Unknown Source)
Unknown.wc(Unknown Source)
Unknown.zc(Unknown Source)
Unknown.anonymous(Unknown Source)
Unknown.anonymous(Unknown Source)

Jose Car
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Re: Cannot create a new map

Post  Admin on Wed Jul 06, 2011 4:19 am

Thanks for this continued assistance. We have not replicated the error yet so at the moment are reliant on your reports to narrow down our search.

We are working hard to remove this frustrating issue.

Support

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no maps created

Post  BiggestH on Wed Jul 06, 2011 10:02 am

Hi everybody.
I try to create a new map but it doesn't create it.
Tryed several different map names, but no solution.
I was using Firefox 3.6.1.3 then I updated to Firefox 5.0 and nothing changed.

My country is Italy.
Please, let it works because looking on tutorials seems to be a really great tool!!!

Thanks.
Big

BiggestH
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Cannot create a new map

Post  Biggesth on Wed Jul 06, 2011 10:06 am

Hi everybody.
I try to create a new map but it doesn't create it.
Tryed several different map names, but no solution.
I was using Firefox 3.6.1.3 then I updated to Firefox 5.0 and nothing changed.

My country is Italy.
Please, let it works because looking on tutorials seems to be a really great tool!!!

Thanks.
Big

Biggesth
Guest


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Re: Cannot create a new map

Post  Admin on Wed Jul 06, 2011 10:16 pm

The error was replicated and a minor release of Animaps occurred an hour ago which hopefully has removed this issue.

Can someone that was having this issue please test it and post here if they see an improvement?

Thanks

Support.

Admin
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Re: Cannot create a new map

Post  Luigi on Thu Jul 07, 2011 1:07 am

Ok! Now it works!
Thank you!

Luigi

Luigi
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Re: Cannot create a new map

Post  Admin on Thu Jul 07, 2011 2:02 am

That's great news, thanks for checking Luigi.

That was a tough one!

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Now it works!!!

Post  BiggestH on Thu Jul 07, 2011 8:43 am

Perfect, well done.
It works.

Thanks everybody.

BiggestH
Guest


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Re: Cannot create a new map

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